SHIPPING POLICY

 

GETTING YOUR DOGGY VILLAGE ORDER IS REALLY EASY!

PLACE YOUR ORDER AND CHECKOUT! THAT’S IT!

So Where Do You Deliver? 

• We are proud to say that deliveries can be made to all seven Emirates! Dubai, Abu Dhabi, Fujairah, RAK, Sharjah, Ajman, & UAQ. Delivery prices differ for each Emirate and start at just AED 25  

WHAT ARE YOUR SHIPPING RATES?

Within all Emirates of UAE:

AED 25 for an order

FREE Shipping on your entire order when you order above 500 AED

A minimum order amount of AED 99 is required for all orders

Can I pay with cash? 

Yes! For all UAE orders, you can. Please note that we will need to verify Cash on Delivery orders by telephone, email, or WhatsApp message. Delivery of orders which are not verified may be delayed or canceled. The fee for Cash on Delivery is AED 10, this will be applied to all order that choose Cash on Delivery. All orders will be amended to reflect Cash on Delivery fees.  

DO YOU OFFER NEXT WORKING DAY DELIVERY IN UAE?

Yes, the cut-off time for next working day delivery is 4 pm. For Example, if you place your order before 4 pm on Monday you will have the option to receive delivery on Tuesday. If you place an order after 4 pm on Monday, the next available date for delivery will be Wednesday.

SO WHEN DO YOU DELIVER?

Deliveries are made daily within all emirates except on Sundays and Holidays. Please refer to the time slots on the checkout page. 

How long does it take to receive my order?

We strive to get your order to you as quickly as possible. Shipping will be done by a third-party courier. Delivery within UAE cities shall be in 1 – 2 working days. Avoid any delivery delay by providing your full correct address along with your contact details.

• You are responsible for complying with all laws and regulations applicable to the international purchase, and shipment of items.
• Depending on which items you purchase, the Customs agency of the country you wish to import to may determine that you owe duty or tax. In this case, you accept all responsibility to pay the required duty or taxes.
• Please that we do NOT accept Cash on Delivery orders for international shipments. All Cash on Delivery orders order for International Shipments will be cancelled.

WHAT HAPPENS IF I’M NOT AT HOME AT THE TIME OF DELIVERY?

For time slot deliveries scheduled between 3:00 & 7:30:

The driver will not ring the doorbell. Your order may be delivered and your order will be delivered in front of your door or somewhere on your property. In this case, you will be informed if your order was delivered elsewhere. Please note, Doggy Village will not be responsible for any lost orders, missing items, damaged items, items left in the heat. You accept all responsibility for the order once your order is delivered.

For time slot deliveries scheduled between 9:00 & 22:00:

If you or the person that you have authorized to receive the delivery are not available during the time slot we will try to contact you and attempt delivery at the next time slot. We kindly ask that if you know that you will not be available for delivery to please contact us to reschedule.

CAN I LEAVE THE ORDER OUTSIDE OF MY HOME?

If you are unable to accept your order and would like to leave your order outside of your home in a specified location, this can be arranged. Please note, Doggy Village will not be responsible for any lost orders, missing items, damaged items, items left in the heat. You accept all responsibility for the order once your order is delivered.

WHAT IF ONLY PART OF MY ORDER HAS BEEN DELIVERED?

If there are any missing items from your order, we ask that you please send us a detailed email to our customer service team info@doggyvillage.ae All claims MUST be made within 5 working days to allow for a full investigation.

WHAT HAPPENS IF I’M NOT SATISFIED WITH A PRODUCT IN MY ORDER?

In the event that something like this should happen, please refer to our returns policy.